Resources for Current Students

While you are a student at South Hills, you'll use this page as a portal to all the resources you'll need. The list below has links to everything from your student email to the Virtual Library to schedules for regular class times and weather delays — everything you need is just a click away!

Student Complaints or Grievances

Click to View Procedures

South Hills School of Business & Technology's student complaint procedures are designed to provide fair and prompt consideration to any complaint concerning the actions, decisions, or inactions of faculty or staff members. The student should first attempt to resolve the situation with the person whose action is being questioned. If the student does not feel the matter has been resolved, he or she may proceed through the following steps:

  1. Step 1: The student may file a formal, written complaint to the Director of Education in State College or Campus Directors in Altoona and Lewistown within five (5) working days of the incident by filling out the South Hills Complaint, Grievance, Concern form. A copy of this form may be obtained from the Director of Education in State College or Campus Directors in Altoona and Lewistown.

    The Director of Education or Campus Director will investigate the complaint and may conduct a conference with all involved parties in an attempt to resolve the complaint. The student will receive a written response from the Director of Education or Campus Director within ten (10) working days of receipt of the complaint.
  2. Step 2: If the student is unsatisfied with the response from the Director of Education or Campus Director, the student may appeal in writing to Mark Maggs, the School Director. The School Director may take whatever steps are deemed necessary to resolve the matter and will render a final decision within ten (10) working days.
  3. Step 3: If the student is unsatisfied with the response from the School Director, the student may appeal in writing to Paul Mazza, the President. The President may take whatever steps are deemed necessary to resolve the matter and will render a final decision within ten (10) working days. If any complaint is not resolved to the student's satisfaction, the student may forward the complaint to the school's accrediting body (ACCSC) or The Pennsylvania Department of Education.

Students making complaints may not be subject to unfair actions as a result of filing a complaint.


Accrediting Body Complaint Information

Schools accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC) must have a procedure and operational plan for handling student complaints. If a student does not feel that the school has adequately addressed a complaint or concern, the student may consider contacting the Accrediting Commission. All complaints reviewed by the Commission must be in written form and should grant permission for the Commission to forward a copy of the complaint to the school for a response. This can be accomplished by filing the ACCSC Complaint Form. The complainant(s) will be kept informed as to the status of the complaint as well as the final resolution by the Commission. Please direct all inquiries to:

Accrediting Commission of Career Schools & Colleges
2101 Wilson Boulevard, Suite 302
Arlington, VA 22201
(703) 247-4212

A copy of the ACCSC Complaint Form is available at the school and may be obtained by contacting David Schaitkin, Director of Education or online at www.accsc.org.


The Pennsylvania Department of Education Complaint Information

Students have the right to file complaints with the Pennsylvania Department of Education against a licensed school. The point of contact for student complaints is:

Pennsylvania Department of Education
State Board of Private Licensed Schools
333 Market Street
Harrisburg, PA 17126-0333
(717) 783-0333

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Text Alerts

Students are strongly encouraged to sign up to receive text alerts for Snow Days or Emergencies. See chart below to sign up for your South Hills location:

  • State College students — text SC to 313131
  • Altoona students — text AL to 313131
  • Lewistown students — text LT to 313131

You will receive a confirmation text stating that you have opted in to receive texts from SHSBTPA. Powered by Ez Texting. SMS message and data rates may apply.

SHSBT Blog

May 15, 2018

Alumni Stories – Melissa Millar

South Hills alumna, Melissa Millar, earned her Associate in Specialized Business degree from the Administrative Professional program in 2011. Find out all the ways she says South Hills prepared her for her career.
May 14, 2018

Alumni Stories – Lillah Cherry

South Hills alumna, Lillah Cherry, credits her South Hills education with giving her the skills and knowledge she needed to successfully start and run her own business, East End Coffee Co. in Lewistown, PA.
May 11, 2018

Alumni Stories – Katey Crean

South Hills alumna, Katey Crean, reflects on her time at South Hills and offers advice for incoming and current students. Katey graduated from the Business Administration—Management & Marketing specialized associate degree program in 2017.
April 30, 2018

Bright Outlook Occupation: Secretaries, Administrative Assistants, Executive Secretaries, & Executive Administrative Assistants

Administrative professionals play a vital role in business operations and perform a wide range of duties to help organizations run efficiently. Responsibilities may include document processing, budgeting and accounting functions, social media, communications or marketing, travel planning, event planning, meeting management, HR functions, and more.
April 10, 2018

“I Am South Hills” – Karen Maynor

Karen Maynor is the Engineering Technology Program Coordinator and instructor at the State College Main Campus of South Hills. She brings more than 30 years of experience in the field of engineering and shares her expertise in the classroom. Find out how she keeps her curriculum current and how she feels about teaching in the fifth installment of our "I Am South Hills" video series.
by South Hills Communications
March 19, 2018

Active Living Project: Update #3

The third "Active Living" project update describes how the Information Technology students from South Hills Altoona redesigned the "Active Living" brochure for Healthy Blair County Coalition, the tools they used to do it, and the challenges they faced along the way.