Resources for Current Students

While you are a student at South Hills, you'll use this page as a portal to all the resources you'll need. The list below has links to everything from your student email to the Virtual Library to schedules for regular class times and weather delays — everything you need is just a click away!

Student Complaints or Grievances

Click to View Procedures

South Hills School of Business & Technology's student complaint procedures are designed to provide fair and prompt consideration to any complaint concerning the actions, decisions, or inactions of faculty or staff members. The student should first attempt to resolve the situation with the person whose action is being questioned. If the student does not feel the matter has been resolved, he or she may proceed through the following steps:

  1. Step 1: The student may file a formal, written complaint to the Director of Education in State College or Campus Directors in Altoona and Lewistown within five (5) working days of the incident by filling out the South Hills Complaint, Grievance, Concern form. A copy of this form may be obtained from the Director of Education in State College or Campus Directors in Altoona and Lewistown.

    The Director of Education or Campus Director will investigate the complaint and may conduct a conference with all involved parties in an attempt to resolve the complaint. The student will receive a written response from the Director of Education or Campus Director within ten (10) working days of receipt of the complaint.
  2. Step 2: If the student is unsatisfied with the response from the Director of Education or Campus Director, the student may appeal in writing to Mark Maggs, the School Director. The School Director may take whatever steps are deemed necessary to resolve the matter and will render a final decision within ten (10) working days.
  3. Step 3: If the student is unsatisfied with the response from the School Director, the student may appeal in writing to Paul Mazza, the President. The President may take whatever steps are deemed necessary to resolve the matter and will render a final decision within ten (10) working days. If any complaint is not resolved to the student's satisfaction, the student may forward the complaint to the school's accrediting body (ACCSC) or The Pennsylvania Department of Education.

Students making complaints may not be subject to unfair actions as a result of filing a complaint.


Accrediting Body Complaint Information

Schools accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC) must have a procedure and operational plan for handling student complaints. If a student does not feel that the school has adequately addressed a complaint or concern, the student may consider contacting the Accrediting Commission. All complaints reviewed by the Commission must be in written form and should grant permission for the Commission to forward a copy of the complaint to the school for a response. This can be accomplished by filing the ACCSC Complaint Form. The complainant(s) will be kept informed as to the status of the complaint as well as the final resolution by the Commission. Please direct all inquiries to:

Accrediting Commission of Career Schools & Colleges
2101 Wilson Boulevard, Suite 302
Arlington, VA 22201
(703) 247-4212

A copy of the ACCSC Complaint Form is available at the school and may be obtained by contacting David Schaitkin, Director of Education or online at www.accsc.org.


The Pennsylvania Department of Education Complaint Information

Students have the right to file complaints with the Pennsylvania Department of Education against a licensed school. The point of contact for student complaints is:

Pennsylvania Department of Education
State Board of Private Licensed Schools
333 Market Street
Harrisburg, PA 17126-0333
(717) 783-0333

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Text Alerts

Students are strongly encouraged to sign up to receive text alerts for Snow Days or Emergencies. See chart below to sign up for your South Hills location:

  • State College students — text SC to 313131
  • Altoona students — text AL to 313131
  • Lewistown students — text LT to 313131

You will receive a confirmation text stating that you have opted in to receive texts from SHSBTPA. Powered by Ez Texting. SMS message and data rates may apply.

SHSBT Blog

February 16, 2018

Active Living Project: Update #1

Information Technology students at South Hills in Altoona have been asked by the Healthy Blair County Coalition to help create new Let’s Move Blair County! promotional materials. Follow along with the students in this first update as they begin the process of mobile application development.
February 9, 2018

Financial Aid Preparation Checklists

Choosing to invest in post-secondary education can be one of the most important decisions in a student’s life. We’ve compiled a series of checklists of the steps that should be included in your college preparation, application, and selection process that can be completed while the student is still in high school at various grade levels. We’ve also included a checklist for returning adult students.
February 8, 2018

An Introduction to Federal Student Aid

Do you have questions about how to pay for school? What federal student aid is? Who is eligible for student aid? Visit the South Hills blog to begin learning the answers!
February 2, 2018

Active Living Project: Initial Project Summary

South Hills School of Business & Technology's Information Technology students have been asked by the Healthy Blair County Coalition to help create new Let’s Move Blair County! promotional materials. Read the initial project summary here.
February 2, 2018

South Hills Students Partner with the Healthy Blair County Coalition to Create New Let’s Move Blair County! Materials

Information Technology students from South Hills School of Business and Technology's Altoona campus have been selected to develop new digital and print materials to help the Healthy Blair County Coalition promote the Let’s Move Blair County! initiative. The students' progress on this project will be documented in a series of blog posts on the South Hills website.
October 19, 2017

Two Sides of a South Hills Success Story: The Brown Family

Football was Josh Brown's life until an injury during spring drills ended his chance to play college football. He and his parents, Jeff & Cathy Brown, talk about how South Hills helped him find a new path and how he's thriving now in a career he loves.