Outlook

Unit 1: Getting started
Topic A: The program window
Topic B: Outlook Today
Topic C: Getting help

Unit 2: E-mail
Topic A: E-mail accounts
Topic B: E-mail messages
Topic C: Handling messages

Unit 3: E-mail management
Topic A: Managing e-mail
Topic B: Printing messages
Topic C: Address books

Unit 4: Contact management
Topic A: Managing contacts
Topic B: Categories

Unit 5: Tasks
Topic A: Working with tasks
Topic B: Managing tasks

Unit 6: Appointments and events
Topic A: Creating and sending appointments
Topic B: Categorizing appointments
Topic C: Modifying appointments
Topic D: Working with events

Unit 7: Meeting requests and responses
Topic A: Working with meeting requests
Topic B: Responding to meeting requests
Topic C: Handling meeting responses
Topic D: Microsoft NetMeeting

Unit 8: Customizing Outlook
Topic A: Personal folders
Topic B: Organizing folders
Topic C: Signatures
Topic D: Voting buttons
Topic E: Interacting with the Internet
Appendix A: Instant Messaging
Topic A: Sending and receiving instant messages

Appendix B: Microsoft Office Specialist exam objectives map
Topic A: Comprehensive exam objectives