MyIT Technical Support

Having computer trouble?

Problems accessing your school email? Want to access the school's wireless network or use your U: Drive or LIRN from home? Need to make an external hard drive work on both Windows and Mac OS? Our IT Department has created a number of "how-to" documents to provide you with immediate self-service technical support.

Downloading and Installing Microsoft® Office

Click to display instructions for new and returning students regarding downloading and installing Microsoft® Office.

  1. Please uninstall any Office trial versions on your device before installing Office for Education. If you have a PC, click here for detailed uninstall instructions. If you have a Mac, click here.
  2. Register your product using your South Hills email address. Click here to begin the registration process.
  3. Open your South Hills email account via the Outlook Web Access by clicking here and logging in.
  4. You should have received an email message from Microsoft Office 365 Support. Open the message and follow the instructions contained therein to complete the registration process. Note: If the message does not appear in your Inbox, please be sure to check your Junk folder, as well.
  5. After completing the registration process, you will be given the option to install Office 2016 by clicking “Install Now”.
  6. Follow the instructions provided on the Microsoft webpage to complete the installation.

MyIT Knowledge Base

You will find additional documents available on the Useful Student Documents page to help with accessing your email, your student portal, ordering your textbooks, financial aid, and much more.

Issue still not resolved?

Click for Instructions How to Contact MyIT via Email

If you are unable to find what you need in any of these help documents, simply send an email with

— your first & last name
— a detailed description of your problem
— the South Hills campus location you're attending
— specify which campus building where you're experiencing the problem

to MyIT@southhills.edu to contact the IT Department directly to request additional assistance.

Meet our IT Team

Matthew R.
Musser

IT Manager
State College Main Campus

814-234-7755


Michele H.
Spicer

Systems Administrator
State College Main Campus

814-234-7755


Michele's Biography
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Ralph J.
Catherman Jr.

Network Administrator
State College Main Campus

814-234-7755


Ralph's Biography
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Maximilian
Musser

IT Support Specialist
State College Cato Building

814-278-1990


Max's Biography
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Jodi L.
Jeffries

Network Administrator
Altoona Campus

814-944-6134


Jodi's Biography
Contact me via ZOOM